Netomi’s CEO predicts $5 trillion AI customer experience market will drive stablecoin demand. Puneet Mehta, a former top engineer and data scientist on Wall Street, stated that the rapid growth of AI enterprise software will elevate the need for stablecoins and blockchain technology.
What to know:
— Puneet Mehta, CEO of Netomi, forecasts that the customer experience sector will soar from approximately $500 billion today to $5 trillion by 2030, as AI becomes more embedded in sales, conversion, and upselling.
— Mehta claims that AI and cryptocurrency work hand-in-hand, asserting that autonomous AI agents will require continuous blockchain-based payment systems and stablecoins instead of traditional banking for real-time transactions.
— Mehta’s company has recently secured $110 million in a Series C funding round led by Accenture Ventures and Adobe Ventures, emphasizing that the growth of artificial intelligence and crypto should be seen as complementary trends rather than competing industries.
According to Puneet Mehta, founder and CEO of Netomi, the customer experience industry is set to evolve into a $5 trillion market by 2030, which will generate demand for stablecoins and blockchain-based payment systems rather than diverting capital from cryptocurrency.
Mehta indicated that businesses currently allocate around $500 billion annually towards customer experience-related knowledge work. With the expansion of AI beyond customer support into areas such as sales, conversion, upselling, and cross-selling, he anticipates that the market potential will increase tenfold by 2030.
«Currently, customer experience is organized in silos,» Mehta explained. «That technology and workforce layer doesn’t communicate effectively with every system and process autonomously within the organization. Once that changes, it will unlock a much larger category.»
Mehta, whose company has recently raised $110 million in a Series C funding round backed by Accenture Ventures and Adobe Ventures, believes that the rise of artificial intelligence and cryptocurrency should be perceived as parallel trends rather than rival sectors.
«The notion that AI is merely siphoning off capital from crypto is a fundamental misinterpretation of the trajectory of technology,» stated Mehta, who has a background as an engineer and data scientist at IBM and has held similar positions at JPMorgan, Citi, and Merrill Lynch. «We are not engaged in a zero-sum competition for venture capital.»
Mehta’s perspective that AI agents will demand quicker financial infrastructure aligns with a growing consensus among crypto leaders that autonomous software could significantly propel stablecoin adoption.
Fiat-pegged cryptocurrencies are entering a new adoption phase, with large enterprises utilizing them for cross-border treasury operations as AI agents begin leveraging blockchain technology for autonomous payments, executives from Bridge and Deus X Capital recently stated at Consensus 2026. In April, Chainalysis reported that stablecoins are on track to become a foundational element of global finance, with adjusted transaction volumes expected to reach $719 trillion by 2035.
AI Facilitating Crypto
According to Mehta, the next generation of enterprise software will depend on autonomous AI agents capable of managing increasingly intricate business functions, including financial transactions.
«AI agents are moving funds and assets more rapidly than traditional enterprises can keep up with,» he noted. «An autonomous agent cannot depend on conventional banking systems that require days to finalize transactions through manual processes.»
Mehta asserts that fully automated software systems necessitate two essential components: AI systems that can make decisions and blockchain payment infrastructures that can transfer money instantaneously.
«To realize true end-to-end automation, these software systems must have always-on capital channels that function 24/7,» he explained.
This requirement could lead to heightened demand for stablecoins and blockchain-based settlement networks that operate continuously. Stablecoin issuers and cryptocurrency payment companies have increasingly marketed their products as solutions for real-time settlement and cross-border transactions.
However, many enterprise software firms still depend on traditional payment providers and banking networks, and it remains uncertain how swiftly blockchain-based settlement systems will be integrated as standard components of AI-driven commerce.
Unicorn Status
Netomi’s latest funding round brings its total financial backing to $168 million. Mehta refrained from revealing the company’s valuation but indicated that it is approaching unicorn status.
Netomi, which serves major clients such as Delta, United Airlines, MetLife, ESPN, and ATB Financial, is developing a cohesive AI platform rather than a series of disconnected tools, he noted.
While numerous enterprise AI providers concentrate on specific functions like customer service, legal operations, or sales support, he clarified, Netomi is creating systems that operate across those areas and share information among them.
«Most companies are developing point solutions,» Mehta commented. «They’re addressing one issue at a time. We believe the future is a connected enterprise where AI systems do not operate in isolation but collaborate throughout the entire organization.»
UPDATE (June 10, 17:10 UTC): Adds section on Netomi nearing unicorn status.